Refund policy
We have a strict no return or refund policy on all personalised items unless faulty. We are unable to offer returns or exchanges due to a change of mind. Please choose carefully before checking out.
To be eligible for a return, your item must be in the same condition that you received it, with tags (if applicable), and in its original packaging unused. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us via email at perfectlittlethings@outlook.com.au within 48 hours of recieving your package. You will be responsible for the cost of returning your package to us. Shipping costs are non-refundable. We highly recommend you use a reputable trackable shipping service provider and purchasing shipping insurance for your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately within 24-48 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include any relevant photos.
Please note due to the nature of the foiling process, some products on the very rare occassion may be subject to the slightest of imperfections which should not be confused with them being faulty or not fit for purpose. Our delicate personalisation process is always performed to the highest standard possible.
Exceptions / non-returnable items
Certain types of items cannot be returned like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item before purchasing.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We do not take any responsibility for lost or damaged items while in transit. Our products are all securely packed to ensure they are protected.
In the unfortunate and rare circumstance your package/s are deemed as lost or damaged while in transit, please contact us immediately. We will be in contact with the courier service and advise next steps to recover your package/s.